Any Hour Water & Fire respects your privacy.
This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, contact us, or request our emergency restoration services.
We provide 24/7 restoration services, including water damage cleanup, flood restoration, sewage cleanup, fire and smoke damage restoration, reconstruction, mold remediation, and storm recovery. We may also assist you with insurance claims when needed.
1. Information We Collect
A. Information You Provide
When you call us, email us, fill out a form, or request service, we may collect:
- Contact details: name, phone number, email
- Property details: service address, property type, access instructions
- Incident details: description of the issue, timing, photos/videos, severity
- Insurance information: carrier, claim number, adjuster details, policy information you provide
- Communication records: details you share through calls, emails, or forms
B. Information We Collect Automatically
When you visit our website, we may collect:
- Device data: IP address, browser type, device identifiers, operating system
- Usage data: pages viewed, time spent, clicks, referring pages
- Approximate location: based on your IP
- Cookies and similar technologies (see “Cookies” below)
C. Information from Third Parties
We may receive information from:
- Insurance companies or adjusters you authorize
- Service providers who support our website, analytics, or communication tools
- Advertising or marketing partners (when used)
2. How We Use Your Information
We use your information to:
- Respond to emergencies and deliver our restoration services
- Schedule inspections, dispatch technicians, and provide estimates
- Communicate updates about your service request
- Assist with insurance claims when authorized
- Improve our website and services
- Send service-related messages such as reminders or updates
- Send marketing messages only when allowed (you can opt out anytime)
- Prevent fraud, maintain safety, and comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information in these situations:
A. With Service Providers
Including partners who help with:
- Website hosting
- Analytics
- Phone, email, and SMS communication
- CRM or scheduling systems
These partners are required to use your information only to support our services.
B. With Insurance or Restoration Partners (When Needed)
We may share information with:
- Your insurance company or adjuster
- Contractors or specialists involved in your restoration
- Inspectors or consultants assisting with the project
C. For Legal or Safety Reasons
We may disclose information to:
- Comply with laws, court orders, or legal requests
- Protect the safety, rights, and property of our customers or business
- Support a sale, merger, or business transfer
4. Cookies & Similar Technologies
We may use cookies to:
- Keep the website functioning smoothly
- Understand site traffic and performance
- Remember your preferences
- Measure marketing performance
You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.
5. Call, Text & Email Communications
We may keep records of your calls or messages to:
- Provide service
- Maintain quality
- Resolve issues or disputes
Text Messages: If you opt in to receive SMS messages, standard rates may apply. You can opt out anytime by following the instructions in the message (e.g., replying “STOP”).
6. Data Retention
We keep your information only as long as needed to:
- Provide services
- Maintain business and project records
- Meet legal or insurance requirements
Retention periods vary by data type.
7. Security
We use reasonable safeguards to protect your information. However, no method of transmission or storage is fully secure, so we cannot guarantee absolute protection.
8. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect information from children. If you believe a child has shared information with us, please contact us so we can remove it.
9. Your Privacy Rights & Choices
Depending on your location, you may have the right to:
- Request access to your personal information
- Request deletion of your information
- Request corrections to inaccurate information
- Opt out of marketing emails
- Control cookies through your browser
To submit a privacy request, contact us using the details below. We may need to verify your identity.
10. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing information.
11. Updates to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect changes. By continuing to use our site, you agree to the updated policy.
12. Contact Us
If you have questions or want to submit a privacy request, contact us:
Any Hour Water & Fire
Email: contact@anyhourwaterandfire.com
Phone: (281) 905-3434